In trading, most important aspect which can leads to success is product delivery and service quality. Ez-SCM ERP provides you an enhanced delivery system by comprehensive service categorization and operation life cycle management which leads to sustainable business growth.

Logistics and warehousing plays key role in any industry. All industries needs logistics and warehousing to ensure that the products and material are delivered and transported properly. This creates a huge need for an ERP System which can track and monitory all the shipments and cargo until it is delivered. The shipment items can be stored in various warehouses and the software must have accurate record to know where the item is kept for further shipping movement.

Ez-SCM ERP software helps your logistics and warehousing management by keeping track of every item you shipped for your shipper. Ez-SCM Logistics and warehousing controls and monitors all the operations that goes on during logistics transportation and warehousing. Each truck or container which is allotted with serial number so that on later stages, these numbers are used to identify specific item respect to their shipment, shipper and consignee. When the item is transported from shipper to consignee or warehouses, all the bills including Bill Of Entry, Gate Pass, Custom Service Charges and other required bills are calculated automatically based on the costing configured by the sales and account team. Tracking of transportation is done in real time. Ez-SCM ERP software is the perfect solution for all the logistics and warehousing problems.

Operate, Optimize and Automate end to end operations of Logistics to reduce operational costs, improve visibility, elevate customer experience, and achieve on-time delivery of goods.

Deliver immense cost advantage to your customers and improve user experience with an Ez-SCM a Digital Cloud Based platform that encompasses CRM, Billing, Customer Portals, and real-time integration with major shipping lines we have integrated DHL, FedEx, UPS, ESNAD – KSA, Sky Express – UAE and other major shipping lines are integrated already within the system we have immense amount of experience with the integration and we can integrate other shipping based on the requirements.


Ez-SCM Features

  • Logistics & Operation Module
  • Warehouse Management System
  • CRM - Customer Relationship Management System
  • HR & Payroll - Human Resource and Payroll
  • Accounting Management System
  • Courier Management Solution - First Mile
  • Courier Management Solution - Middle Mile
  • Courier Management Solution - Last Mile
  • Some Of The Special Features With First and Last Mile Solution
  • Customer Services Management Solution
  • Dynamic Website
  • Mobile applications For Customer
  • Mobile Application For First Mile/Last Mile Delivery Persons
  • Third Party Service Integrations
  • Reporting & Analytics
    Logistics & Operation Module
  • Full Container Load - FCL Import & Export
  • Less Container Load – LCL Import & export
  • Sea, Air, Land Shipment
  • Freight Management System
  • Clearance
    • Transit IN
    • Transfer Of Ownership
    • Transit Out
    • Export From Local
    • Import To Local From Free zone
    • Transit Between Dubai Based Free Zone
    • Import For Re-Export
    • Temporary import
    • Repair and Return
    • Export Statistical
    • Clearance In Border
    • Free zone Transit IN
    • Inspection
    • MAKASA BOE
  • Documentation
    • Invoice
    • COO
    • COC
    • Approval
    • VCC
    • Export Certificate
    • RTA Export Certificate
    • Exit Certificate
    • DO - Delivery Order
    • Legalization
  • Special Handling
    • Packaging
    • Wrapping
    • Equipment
  • MultiModal
    • SLE - Sea Import & Land Export
    • AILE - Air Import & Land Export
    • SIAE - Sea Import & Air Export
  • Warehouse
    • Handling
    • Storage
    • Re Packing
    • Palletization
    • Consolidation
    • 3 PL (Third Party)
  • Hand Carry (Import and Export)
  • Transhipment (Import and Export)
  • Distribution (Local & International)
  • Fulfilments Service For Shipping & Courier
    • Repacking
    • Labeling
    • Import
    • Export
  • Courier Service (For Future Development Not needed now)
    • DHL – Integration with DHL API Will Be provided by Client
    • FedEx – Integration with DHL API Will Be provided by Client
    • ESNAD Saudi Arabia – Integration With Esnad Express For Saudi Arab Shipments
    • Sky Express UAE – Integration With Sky Express For United Arab Emirates Shipments
    • UPS – UPS Integration For Courier Jobs
  • Job Costing Module
    • Job Expenses will be configured as per the job types
  • Manifest – For every job generate manifest
    Warehouse Management System
  • Receive items from the shipment
  • Validate packaging list with the items received
  • Confirm items and submit to the warehouse
  • Approve item weight, quantity, CBM and units of measurement
  • Track warehouse item inventory
  • Manage item stocks in the warehouse
  • Generate barcodes/label for item
  • Read barcode to checkout items from the warehouse
  • Manage item stock with check-in and checkout
  • Manage warehouse storage expenses
    CRM - Customer Relationship Management System
  • Contact Management
  • Customer Information Management
  • Lead Management
  • Communication and Follow ups
  • Email Communication
  • Reporting
  • Analytical Components - Dashboard
  • Calendar - For meetings, reminders, follow-up etc
  • Team Collaboration - Make team work together
  • SMS - Communication (Notifications optional)
    HR & Payroll - Human Resource and Payroll
  • Employee Information Management System
  • Employee Document Management System - With expiry reminders
  • Employee Self Service
  • Attendance Tracking
  • Leave Management
  • Employee Directory - To Search using various search options
  • Job Shift Management - For multi shift jobs
  • Integration with Attendance Machines
  • Overtime Requests
  • Notice board for HR to send notices to employees
  • Payroll Management System
  • Payroll earning and deductions management
  • Salary Account Management
  • Reminders - Birthday, Document Expiry or Renewal & Task related reminders
  • User roles and membership management
    Accounting Management System
  • Invoicing
  • Estimate / Quotation
  • Expenses Tracking
  • Bills - From vendors
  • VAT - Tax management
  • Documents - Streamline and store all the document related to transactions
  • Accounts Receivable
  • Accounts Payable
  • Custom credit and dues limit
  • Receipt Vouchers
  • Payment Vouchers
  • Aging Calculation and Reports
  • General Ledger & Financial Reporting
  • Balance Sheet
  • Profit and Loss
  • Departmental Income and expenses tracking
  • Cash management
  • Reporting - Various account reports
  • Analytics - Dashboard for better analysis
  • Multi-Currency support
  • Job Costing
  • Job Card - Profit and Loss for jobs
  • Multiple Company Accounts – Bank, Owners etc
  • Petty cash, Credit Card, Expense Account
    Courier Management Solution - Middle Mile
  • Web application for courier management solution using which user can manage and keep track of the daily courier shipments
  • Can create zones for different countries by uploading excel
  • Can configure pricing and costing for zones that have been created by dividing countries based on the weight, document type and other parameters e.g. account type and account id etc.
  • System will automatically calculate the payment based on the above configuration
  • System will generate various reports automatically by itself based on the jobs created by the user
  • There are various reports are configured with in the system e.g. Airway bill, Payment Receipt, Bulk Payment Receipt, Manifest, Master Airway bill, H.S.Code Report, User Session Reports, Financial Reports etc.
  • Various setting and configurations will be given the Courier Manager and Administrator they can manage theses configurations
    First Mile Solution
  • Web and mobile application for the customer to get quotation/rates for the pickup of the shipment.
  • Give customer access to create job requests with details of consignee and the shipment weight, description of goods and measurement etc.
  • Give customer facility to pay online with the payment gateway for their delivery of shipment
  • Customers who can get AWB directly after requesting a job system will use all the cost and pricing that are pre-configured in the system by the Safeway team.
  • Customers can also bulk upload multiple shipments using excel provided by the system, customer download and fill the excel sheet with shipment information and the system will create job requests accordingly.
  • Customers can do bulk payment by selecting unpaid jobs from a web app.
  • Payment methods will be assigned by Safeway employees (Cash and Online will be given to everyone)
  • Assign schedule the collection of shipment to delivery person based on the time, location/zone and their capacity
  • Send notification to the delivery person and customers about the shipment status
  • Geo location tracking features for the delivery person and customer
  • Real time communication for customer and delivery person via mobile app, website text or call etc.
  • Real time communication with delivery person and Safeway employees to track the shipment deliveries/collection.
  • Safeway employee/ managers of the system can create zones based on the location/area and assign delivery person to these zones so that system can auto schedule the collection/delivery of shipments
  • Safeway employee/ managers can assign vendors e.g. DHL, ESNAD, FEDEX etc.. to the job request
  • Users Of this System
    • Delivery Person — who actually agrees to collect/deliver these packages
    • Customer — the empowered customer in metropolitan areas who has expectations regarding speed, flexibility, security and cost of delivery. These are the customers who value same-day-delivery options, weekend deliveries, and after-business-hours delivery, all at inexpensive rates.
    • Administrator or Manager — This user have all the access to manage their vendors, customers, delivery persons and manage job requests
    • Accountant — Will provides financial information to management by researching and analyzing accounting data; preparing reports. Prepares asset, liability, and capital account entries by compiling and analyzing account information.
    Last Mile Solution
  • Web application and the mobile app to post a delivery request by the Seller along with additional details on package weight, pick-up and drop-off location
  • Show the List of available delivery people at a certain location and time
  • Show the List of requested deliveries in a location with details on shippers contact info, pick-up and drop-off address, package weight, requested delivery time, estimated delivery charges and any additional details offered by the customer
  • Feature to accept or cancel bookings by the delivery person within a given time frame
  • Instant notification to customer and Safeway team when a delivery assigned to a delivery person
  • Real-time communication via mobile notifications, text or call between the delivery person and the customer who can inquire and request specific time frames for the delivery.
  • This will lessen the likelihood of a customer calling and having to deal with a customer service representative, who will then have to go through their system to find information about shipping and delivery
  • Real-time communication between delivery person and seller who can track deliveries
  • Payment of delivery charges and tip services directly through app
  • Registration for new people to engage as a delivery person
  • Registration for vendors to avail Delivery-as-a-Service through mobile app for last-mile delivery or multi-hop delivery
  • Users Of this System
    • Delivery Person — who actually agrees to collect/deliver these packages
    • Customer — the empowered customer in metropolitan areas who has expectations regarding speed, flexibility, security and cost of delivery. These are the customers who value same-day-delivery options, weekend deliveries, and after-business-hours delivery, all at inexpensive rates.
    • Administrator or Manager — This user have all the access to manage their vendors, customers, delivery persons and manage job requests Accountant — Will provides financial information to management by researching and analyzing accounting data; preparing reports. Prepares asset, liability, and capital account entries by compiling and analyzing account information.
    Some Of The Special Features With First and Last Mile Solution
  • Smart Geocoding — this solution will use proprietary geocoding engine converts the fuzziest of the addresses into precise geographical coordinates. Addresses are mapped correctly irrespective of the quality of address, leaving no room for error, thus avoiding misroutes.
  • Increase in order delivery per rider resulting in less vehicle used and fewer fuel costs.
  • Improved customer experience with higher first-time strike rates and order prioritization.
  • Location tagging and geospatial maps.
  • Dispatch Overview — this feature allows you to visualize your plans on a screen in the post-planning session. It allows you to look at your plan via three different metrics- geography, time & vehicle; and tweak your plan accordingly to ensure better adherence with SLAs. Single screen for multiple leg movement.
  • Visualization in the cluster forms ensures minimum overlap of routes.
  • All business-related metrics are visible at one place at a vehicle and plan level.
  • Specific driving routes and the delivery sequence to be followed is available on the screen.
  • Smart Alerts allows the rider to mark any order completion only in the delivery geofence, thus reducing frauds.
  • Visibility across the supply chain ensures optimal utilization of resources and thus reduces costs.
  • Improve your customer experience by informing them beforehand about potential delays with our predictive alerts.
  • Live Tracking — live tracking allows you to share the dispatch details of the order with your customers. It provides details like the current latitude and longitude, ETA, contact details of customer care and the driver, resulting in improved customer experience.
  • More transparency with real-time tracking of all on-ground resources.
  • Enhanced customer experience
  • Helps dashboard admin take corrective measures for possible ETA/SLA breach.
    Customer Services Management Solution
  • Manage customer conversations across email, chat, mobile app and website on your helpdesk software.
  • Let automations take care of your support operations so your team can focus on having meaningful conversations with customers.
  • Assist your customers and collaborate with your team from wherever you are with web and mobile apps without compromising on customer experience or your team’s wellbeing.
  • Prioritize, categorize and assign cases so you never lose track of them.
  • Work together as a team to quickly and efficiently solve customer problems.
  • An easy onboarding process will allow your team to continue supporting your customers without requiring excessive hand-holding.
  • Efficiently manage your inbound/incoming, outbound/outgoing or a combination customer call for the customer support.
  • The system will gives Personalize the call flow and maintained ques properly to ensure customers have a great experience
  • It will have Smart call routing system that diverts calls to the right employee based on your customer’s input and the team’s availability
  • Employees can manage the cases for complaints or any modification of service etc.
  • System will get all required information of the customer and show it to the employee based on the phone number it will open all jobs or give access to assign job to the case and write comments/notes in the customer communication for future call it will open it as history so that employee will never forget about las communication with the customer with regards to the case
  • In this we will integrate the existing phone call machine based on the SDK/API provided by the Safeway Team to handle the incoming call automatically
  • We will also integrate the live chat / messaging service in website or app where customer can communicate over a chat about their enquiries / complaint
  • We will also try to integrate Gmail to show the customer email with regards to the case reference so that employees do not need to go to the email application to view the email content; they can directly view the same email within the system itself.
  • With an easy to use UI that will be designed to boost Safeway employee’s productivity, this system will make it easy for your team to provide support with no distractions.
    Dynamic Website
  • Dynamic website for Safeway where you can manage all contents of the website from the admin panel provided.
  • Manage website content images, text, photo gallery and manage news and events
  • Customer login and registration option in website
  • Get a quotation feature
  • Create job request feature where customer create job directly from the website
  • Online payment gateway integration with website for customer to pay online payments
  • Bulk payment of jobs by selecting multiple jobs and do payment
  • Tracking of shipment courier and operation jobs within website
  • View and manage payment, and jobs history
  • View and manage customer services pages for cases, complaints and feedback etc.
  • Live chat/messaging option for customer to chat with Safeway customer support team
    Mobile applications For Customer
  • Android and iOS mobile applications for customer to get notified for everything related
  • Customer login and registration option in mobile app
  • Get a quotation feature
  • Create job request feature where customer create job directly from the app
  • Online payment gateway integration with mobile for customer to pay online
  • Bulk payment of jobs by selecting multiple jobs and do payment
  • Tracking of shipment courier and operation jobs using mobile app
  • Barcode scanning and AWB tracking feature
  • View and manage payment, and jobs history
  • View and manage customer services pages for cases, complaints and feedback etc..
  • Live chat/messaging option for customer to chat with Safeway customer support team
    Mobile Application For First Mile/Last Mile Delivery Persons
  • All the features listed within First Mile and Last Mile will be added in this mobile app for riders
  • Geo location will be used from mobile app for Live tracking and location
  • Real time notification of tasks and jobs
  • Communication with customer through app
  • Status of jobs can be updated from this mobile app
  • Performance analysis dashboard for delivery person in mobile app
    Third Party Service Integrations

    We have various third party integration in this system as listed below, all third party APIs/Libraries/SDKs should be provided by Safeway. We will help choose the best services

  • SMS Gateway - For sending SMS through mobile apps, web app (Software) and web sites
  • Email Service - For sending notification using emails to the customer we will integrate emails service
  • Payment Gateway - For receiving online payment from customer we will integrate payment gateway
  • Live Chat/Messaging – For customer support and delivery person communication we will integrate live chat system
  • Telephonic Machine Integration – For Customer support service we will integrate this machine to receive incoming or outgoing call from the customers.
  • Gmail - For Customer services we will also integrate Gmail to show customer’s case related emails within the system.
    Reporting & Analytics
  • SQL Server Reporting Services will be used to design reports for all modules and various reports will be designed as per the requirement.