Breakpoint Info Solution ("Company," "we," "us," or "our") is committed to delivering high-quality software products and services to our clients. This Refund Policy outlines the terms and conditions under which refunds may be issued for our ready-to-market software products, custom development services, and related offerings.
By purchasing any product or service from Breakpoint Info Solution, you ("Client," "Customer," or "you") agree to be bound by this Refund Policy. Please read it carefully before making a purchase.
1. Eligibility for Refunds
Refunds are evaluated on a case-by-case basis and may be granted under the following circumstances:
- Product Defects: If the purchased software product or module contains critical bugs or defects that prevent it from functioning as described in our product documentation, and such issues cannot be resolved within a reasonable timeframe (typically 30 days) after reporting.
- Non-Delivery: If the Company fails to deliver the purchased product or service within the agreed-upon timeline, and no alternative solution is acceptable to the Client.
- Significant Non-Conformance: If the delivered product or service materially differs from the specifications outlined in the Proposal, Statement of Work, or product description, and the discrepancies cannot be corrected.
- Cancelled Projects: If a custom development project is cancelled by the Client before any development work has commenced, a full refund of any advance payments may be issued.
- Duplicate Payments: If a Client has been charged more than once for the same product or service due to a technical error.
2. Non-Refundable Items
The following are generally non-refundable:
- Custom Development Work: Once development work has commenced on a custom project, the portion of work already completed is non-refundable. Charges for completed milestones, hours worked, or resources allocated will be retained.
- Consulting and Advisory Services: Fees for consulting, product strategy, feasibility studies, and advisory services rendered are non-refundable once the service has been delivered.
- Maintenance and Support Packages: Annual or monthly maintenance and support fees are non-refundable once the service period has begun.
- Third-Party Costs: Any costs associated with third-party services, hosting, domain registration, API subscriptions, or software licenses purchased on behalf of the Client are non-refundable.
- Changes of Mind: Refunds are not provided for changes of mind, change in business strategy, or if the Client decides the product no longer meets their needs after purchase.
- Partially Delivered Products: If a product has been partially delivered and accepted, only the undelivered portion may be eligible for a refund.
3. Refund Request Process
To request a refund, please follow these steps:
- Submit a Written Request: Send a detailed refund request to info@breakpointsoft.com including your order number, project reference, reason for the refund request, and any supporting documentation.
- Review Period: Our team will review your request within 5-7 business days. We may contact you for additional information or clarification.
- Evaluation: We will evaluate the request based on the eligibility criteria outlined in this policy, the terms of your agreement, and the status of the project or product.
- Decision: You will be notified of the decision within 10 business days of submitting a complete refund request.
- Processing: If approved, refunds will be processed to the original payment method within 10-15 business days.
4. Refund Amounts
4.1 Full Refunds
Full refunds may be issued in the following situations:
- Project cancelled before any work has commenced.
- Product is completely non-functional and cannot be repaired within the agreed warranty period.
- Duplicate or erroneous charges.
4.2 Partial Refunds
Partial refunds may be issued in the following situations:
- Only a portion of the purchased product or service was delivered.
- Custom development work was partially completed before project termination.
- Some modules or features of a product are defective while others function correctly.
The refund amount will be calculated based on the proportion of work completed, resources utilized, and value delivered.
5. Warranty Period and Bug Fixes
For our ready-to-market software products and custom development deliverables, we provide a standard 30-day warranty period from the date of final delivery. During this period:
- We will fix any bugs, defects, or issues reported by the Client at no additional cost.
- If the issues cannot be resolved within 30 days of initial reporting, the Client may request a refund for the affected product or module.
- The warranty does not cover issues arising from modifications made by the Client or third parties, changes in third-party services or APIs, misuse, or unauthorized access.
6. Custom Project Termination
If a Client wishes to terminate a custom development project before completion:
- The Client must provide written notice of termination.
- All work completed up to the termination date will be invoiced and is non-refundable.
- Any advance payments exceeding the value of completed work will be refunded within 15 business days.
- All deliverables, source code, and materials completed up to the termination date will be handed over to the Client upon settlement of all outstanding invoices.
7. Subscription and Recurring Services
For subscription-based services, including maintenance packages, hosting services, and SaaS products:
- Refunds are not provided for partial months or unused portions of the subscription period.
- Clients may cancel their subscription at any time, and the service will remain active until the end of the current billing cycle.
- No refunds will be issued for the remaining period after cancellation.
8. Third-Party Payment Processing
All payments are processed through secure third-party payment gateways. Refunds, when approved, will be issued through the same payment method used for the original transaction. Processing times may vary depending on the payment provider and the Client's financial institution.
9. Dispute Resolution
If a refund request is denied and the Client disputes the decision, the following steps will be taken:
- The Client may request a review by a senior management representative.
- If the dispute remains unresolved, both parties agree to engage in good-faith mediation before pursuing legal remedies.
- Any legal proceedings shall be subject to the governing law and jurisdiction outlined in our Terms and Conditions.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting. Clients will be notified of significant changes via email where possible. Continued use of our products and services after any modifications constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy, please contact us:
By purchasing our products and services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
