Refund Policy

Last updated: April 07, 2026

At Breakpoint Info Solution, We are committed to delivering high-quality products and services to our customers. This Refund Policy explains the circumstances under which refunds may be provided for payments made to Breakpoint Info Solution for our products and services.

Definitions

For the purposes of this Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Breakpoint Info Solution, BREAK POINT INFO SOLUTION, 4-11-50, LANE NO. 4, RAHEMANIY COLONY, NEAR AZAD CHOWK, KIRADPURA AURANGABAD 431001 MAHARASHTRA AURANGABAD.

  • Service refers to any product, software, application, development work, consulting, subscription, or other offering provided by the Company.

  • Website refers to Breakpoint Info Solution, accessible from https://breakpointsoft.com/.

  • You means the individual or entity that has made a payment to the Company for any Service.

General Refund Policy

Breakpoint Info Solution strives to ensure complete customer satisfaction with all our products and services. We understand that sometimes circumstances may require a refund request. Each refund request is evaluated on a case-by-case basis, and refunds are issued at the sole discretion of the Company.

Unless otherwise specified in a separate written agreement, all payments made to Breakpoint Info Solution are generally non-refundable once services have been rendered or work has commenced.

Refunds for Different Service Categories

1. Software Development and Custom Projects

For custom software development, web development, mobile application development, and other bespoke projects:

  • Before work commences: If You cancel a project before any work has begun, You may be eligible for a full refund of any advance payments made, minus any processing fees incurred by the Company.
  • After work has commenced: Once development work has started, payments made are generally non-refundable. However, if We are unable to deliver the agreed-upon deliverables due to reasons attributable to the Company, a partial refund may be considered based on the percentage of work completed.
  • Milestone-based payments: For projects with milestone-based payments, each milestone payment is non-refundable once that milestone has been approved or delivered.
  • Change of requirements: Refunds will not be provided if You change your requirements after work has begun, unless otherwise agreed in writing.

2. Subscription-Based Services

For subscription-based services, including SaaS products, maintenance plans, and recurring service agreements:

  • Initial subscription period: You may request a refund within 7 days of the initial subscription purchase. The refund will be prorated based on the unused portion of the subscription period, minus any processing fees.
  • Subscription renewals: Automatic subscription renewals can be refunded if You notify Us within 7 days of the renewal charge date. After this period, no refunds will be provided for the renewed subscription period.
  • Partial months: No refunds or credits will be provided for partial months of subscription service.
  • Cancellation: You may cancel your subscription at any time, but refunds will only be provided as specified above. Cancellation will take effect at the end of the current billing period.

3. One-Time Services and Consulting

For consulting services, training, audits, and other one-time service engagements:

  • Pre-paid services: If You have pre-paid for services and cancel at least 48 hours before the scheduled service delivery, You may receive a full refund minus any administrative fees.
  • Services rendered: Once the service has been delivered, no refunds will be provided unless the service was materially deficient and the deficiency cannot be remedied.
  • Digital consulting: For consulting services involving strategic advice or recommendations, no refunds are available once the consultation has been provided.

4. Ready-Made Software and Products

For off-the-shelf software, licenses, and digital products:

  • Digital products: Due to the digital nature of these products, refunds are generally not available once the product has been delivered or downloaded.
  • Software licenses: Refunds for software licenses may be considered within 7 days of purchase, provided the license has not been activated or used.
  • Defective products: If a product is found to be defective or does not function as described, We will first attempt to fix the issue. If We are unable to resolve the issue within a reasonable timeframe, a full refund will be provided.

Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us via email at [email protected] with the subject line "Refund Request".
  2. Include Your full name, contact information, and order/invoice number (if applicable).
  3. Provide a detailed explanation of the reason for the refund request.
  4. Attach any relevant documentation, screenshots, or evidence supporting Your request.

Our customer support team will acknowledge receipt of Your refund request within 2 business days. We will review Your request and respond with a decision within 7-10 business days.

Processing of Approved Refunds

If Your refund request is approved:

  • Refunds will be processed using the original payment method used for the transaction.
  • Please allow 5-10 business days for the refund to appear in Your account, depending on Your bank or payment provider's processing times.
  • Any transaction fees, processing charges, or currency conversion costs incurred by the Company may be deducted from the refund amount.
  • Refunds will be issued in the same currency as the original payment.

Non-Refundable Items and Situations

Refunds will not be provided in the following circumstances:

  • Change of mind or failure to read product/service descriptions before purchase.
  • Incompatibility with Your existing systems or software, unless We specifically guaranteed compatibility.
  • Issues arising from third-party software, hardware, or services not provided by the Company.
  • Failure to use the Service properly or in accordance with provided instructions.
  • Custom development work that has been completed and delivered as per the agreed specifications.
  • Services that have been fully rendered or delivered.
  • Products or services that were provided free of charge or as part of a promotional offer.
  • Refund requests submitted after 30 days from the date of payment (unless otherwise specified for specific service categories).

Disputes and Chargebacks

If You dispute a charge or initiate a chargeback with Your bank or payment provider without first attempting to resolve the issue directly with Us, We reserve the right to:

  • Suspend or terminate Your access to the Service.
  • Permanently close Your account with the Company.
  • Pursue collection of the disputed amount plus any associated fees.
  • Report the chargeback to credit reporting agencies.

We strongly encourage You to contact Us directly before initiating any chargeback to resolve any concerns You may have.

Service Credits

In some cases, instead of a monetary refund, We may offer service credits for future purchases. Service credits are issued at the Company's sole discretion and may be subject to additional terms and conditions. Service credits typically expire 12 months from the date of issuance and cannot be exchanged for cash.

Changes to This Refund Policy

We may update Our Refund Policy from time to time. We will notify You of any changes by posting the new Refund Policy on this page and updating the "Last updated" date at the top of this Refund Policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Any purchase or payment made after the effective date of changes will be governed by the updated Refund Policy.

Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under or in connection with this Refund Policy shall be subject to the exclusive jurisdiction of the courts located in Aurangabad, Maharashtra, India.

Contact Us

If you have any questions about this Refund Policy, wish to request a refund, or need assistance with any payment-related issue, You can contact us: